Where can I find details on shipping information?

Information on Standard Delivery Shipping, delivery times and tax rates can be done online or call us at 62357889 or send us an email at ddoubles@ddoubles.com.sg

Can I return furniture or other large items at your stores?

Unfortunately, stores cannot process returns for furniture or other large items. Please contact Customer Service at 62357889 for assistance with these returns.

How long does my refund take?

Refunds generally appear on your credit card statement in one to two billing periods. Since all online orders require a credit card as the method of payment, your refund will take the form of a credit back to the same card used to make the original purchase.

How do I cancel my order completely?

If you are in the process of checking out and decide you do not want to complete the order, you can leave the checkout process at any time by using your browser back button, the checkout buttons that return you to the previous step or clicking on the logo at the top of the page. If you logged into your d’Doubles account before placing an order, the items in your cart will remain there for your next visit. If you are not a registered d’Doubles user, or if you did not log into your account before placing an order, your cart will be deleted after 30 minutes of inactivity.
Please note that we may not be able to cancel an order if it's already in the shipping process. To speak with a customer service representative and inquire about cancelling or changing an order that's already been placed, please call us at 62357889 or send us an email at ddoubles@ddoubles.com.sg

How do I order offline?

To place an order offline, please call us at 62357889 or send us an email at ddoubles@ddoubles.com.sg

How will I know that you've received my order?

Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send a subsequent email(s) or call you when your product ships, including tracking information.

How do I know if my items are available immediately?

If the item is not in stock, inventory status and expected ship date will appear on the product detail page. The delivery time frame for special order items that ship from one of our vendors will be noted on the product details page or checkout. Occasionally, we find that an in-stock item is damaged or defective when we fill an order, and that getting a replacement results in your item becoming temporarily unavailable. If this should occur, we'll fulfil your order promptly; we'll also notify you immediately. This delay will not incur further charges.

How do I ship to an address other than my billing address?

Shipping to another address that is different from your billing address is easy. Simply enter the desired destination on the shipping information page at checkout.

Will I receive all the items in my order at the same time?

For your convenience, most items will be delivered as they become available. In some cases, you will have the option to consolidate your deliveries. If your items meet the criteria for a consolidated delivery. Please contact Customer Service at 62357889 for assistance with consolidated delivery.

Do you ship overseas?

Yes, international delivery is available upon request. Additional shipping charges will be incurred, usually, these charges will be notified to you for confirmation before activation of international delivery. You need to ship goods internationally, please contact Customer Service at 62357889 for assistance with consolidated delivery.